Privacy policy

Last updated: September 10, 2026

At LUXVAE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with LUXVAE.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect certain information, including:

Personal and contact information

  • Name
  • Email address
  • Phone number, where provided
  • Billing address
  • Shipping address

Order information

  • Products purchased
  • Order details
  • Order history
  • Shipping and delivery information
  • Refund and return information

Payment information

Payments are processed through third-party payment providers. We generally do not have access to your complete payment card details.

Technical information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Website activity
  • Approximate location derived from technical information

Marketing information

If you subscribe to our marketing communications, we may collect your email address and information about your interactions with our emails or marketing communications.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Process payments.
  • Ship your purchases.
  • Provide order confirmations and shipping updates.
  • Provide customer support.
  • Process returns, refunds and exchanges.
  • Maintain and manage your account.
  • Improve our website, products and customer experience.
  • Detect and prevent fraud, abuse and unauthorized activity.
  • Send marketing communications where permitted and where you have provided the required consent.
  • Comply with applicable legal and regulatory obligations.

We only use personal information where we have an appropriate legal basis to do so.

3. Legal Bases for Processing

Depending on the circumstances, we may process your personal information on the following legal bases:

Contractual necessity — where processing is necessary to fulfil an order or provide a service you have requested.

Legal obligation — where we need to process information to comply with applicable laws or regulations.

Legitimate interests — where processing is reasonably necessary for purposes such as operating, securing and improving our business, preventing fraud, and communicating with existing customers, where permitted by law.

Consent — where you have given us permission to use your information for a specific purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

4. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify — our ecommerce platform.
  • Payment processors — to securely process payments.
  • Shipping and delivery providers — to fulfil and deliver orders.
  • Technology and service providers — such as website hosting, analytics, customer service and email services.
  • Marketing providers — where applicable and permitted.
  • Fraud prevention and security providers.
  • Professional advisers, regulators, law enforcement or other authorities where required or permitted by law.

We do not sell your personal information for money.

Third parties that process information on our behalf may only use it as necessary to provide their services or as otherwise permitted by applicable law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our website, improve performance, and support marketing activities.

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, personalization or advertising purposes.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage certain cookie preferences through your browser or our cookie controls where available.

6. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about:

  • New products
  • Special offers
  • Promotions
  • LUXVAE updates
  • Other products or services we believe may be relevant to you

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to your orders.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors including:

  • The purpose for which it was collected.
  • Whether you have an active customer relationship with us.
  • Legal, accounting or regulatory requirements.
  • The need to resolve disputes or enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. International Data Transfers

Because LUXVAE and our service providers may operate across different countries, your personal information may be processed or stored outside the country in which you live.

Where required by applicable data-protection law, we will use appropriate safeguards for international transfers of personal information.

10. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request restriction of certain processing.
  • Object to certain processing.
  • Request portability of certain information.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.

To exercise a privacy right, please contact us using the contact details below.

We may need to verify your identity before completing certain requests.

The rights available to you may vary depending on your location and the applicable law.

11. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

LUXVAE

Email: info@luxvae.com