Shipping policy
At LUXVAE, we aim to make your order experience as simple and seamless as possible. This Shipping Policy explains how we process and deliver your LUXVAE orders.
1. Order Processing
Orders are typically processed within 24–48 hours after your order is successfully placed.
Orders are not generally processed or dispatched on weekends or public holidays.
During periods of high demand, promotions, or holidays, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
2. Shipping Times
For orders within the United States:
Standard Shipping:
Estimated delivery: 5-8 business days after dispatch
Please note that delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on your location, the shipping carrier, weather conditions, holidays, customs where applicable, and other circumstances outside our reasonable control.
3. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
If your order qualifies for free shipping, this will be clearly indicated during checkout.
4. Tracking Information
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information where available.
Please allow some time for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several business days, please contact us and we will assist where possible.
5. Delivery Delays
While we work with shipping providers to deliver orders within the estimated timeframe, LUXVAE cannot guarantee delivery dates.
Delays may occur because of:
- Carrier delays
- Severe weather
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Customs processing, where applicable
- Other circumstances outside our reasonable control
If there is a significant delay to your order, please contact us so we can help investigate the shipment.
6. Incorrect Shipping Information
Please make sure your shipping information is accurate before completing your purchase.
If you provide an incorrect or incomplete address, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
LUXVAE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout, except where otherwise required by applicable law.
7. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery address and with household members, neighbors, or the relevant delivery location.
If you still cannot locate your package, contact us and we will help investigate where possible.
If a package is confirmed as lost in transit, we will work with the shipping carrier to determine the appropriate resolution.
8. International Shipping
At this time, LUXVAE primarily ships to customers within the United States.
If international shipping becomes available, applicable destinations, shipping costs, delivery estimates, customs requirements, duties, and taxes will be displayed where applicable.
9. Shipping During Promotions
During major promotions, product launches, holidays, or periods of unusually high order volume, processing and delivery times may take longer than normal.
We appreciate your patience during these periods.
10. Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable Return and Refund Policy will apply.
11. Contact Us
If you have questions about your order or shipping, please contact:
LUXVAE
Email: info@luxvae.com